Delivery Policy and online payment security

Upon clearance of full payment, a receipt and all information relating to the purchased tiny toes ballet course or merchandise goods will be sent to the email address given by the customer.

All transaction information is encrypted using 128-bit SSL certificates. Please see Retail Merchant Services for further information about RMS security policy. 

All merchandise will be collected in person at the class venue.

tiny toes ballet Refund Policy

If you have any problems or complaints of any nature please do not hesitate to contact us on 07407 348773 or via email on [email protected]. We will be more than happy to assist you .

Due to the age of the children in the tiny toes classes, it usually takes a child around 3-4 weeks to settle into the class and get used to their new surroundings and their children's ballet class. The 6- week course will therefore give them plenty of time to get used to their teacher/ environment so that you can decide whether the children's ballet class is beneficial for them.

We do offer a 2-week trial policy. If a new customer books a term of classes, and after the first two classes, they would like a refund, we will honour this. A refund will be made for the remaining classes of that term. Apart from this two-week trial policy on termly classes, all tiny toes ballet class fees are non-refundable.

For all regular customers, we ask for at least 3 weeks' notice, if you will not be re-booking for the next term's classes.

In exceptional circumstances, it may be necessary for the teacher to cancel a tiny toes ballet class. If this happens, you will be notified with as much notice as possible by phone. A full refund will be given and/or an alternative class offered.

For all bespoke children's ballet merchandise purchases you may return goods within 14 days of delivery for a full refund of the item price. We cannot accept returns of certain items, including any item that is not in its original condition, is damaged, or has missing parts; any item that has been worn; any Item that has wear or scuff marks; any item that is not returned within 14 days of delivery. Personalised tiny toes ballet Items cannot be returned. All returned items must be in the original condition and including all packaging or a refund/ exchange will not be issued. Refunds will be issued between 5-10 days once the item is received back. We suggest you use a recorded postage option when returning the goods as we are not responsible for the return postage or the cost. 

Terms & Conditions

1. Definitions
   1. "Booking Form" means the form relating to the booking or re-booking of the Participant for a Term as set out at the booking stage of the tiny toes ballet website
   2. "Carer" means the person who attends the children's ballet class with the Participant and is responsible for their welfare
   3. "Class(es)" means a tiny toes ballet class described on the Booking Form
   4. "Teacher" means the individual engaged by the Director of Tiny toes ballet to teach Classes. Whilst every effort will be taken to maintain the consistency of the tiny toes ballet  Teacher during the Term, tiny toes ballet retains the right to retain the right to change the teaching staff where necessary
   5. "Fees" means the value chargeable to attend tiny toes ballet Classes for a Term, as specified on the Booking Form
   6. "Parent" means a parent or legal guardian of the Participant who will be responsible for the payment of the Fees and who is the contracting party to this contract and who shall (if the Carer is not the Parent) be responsible for compliance with these Terms & Conditions by the Carer
   7. "Participant" means the child who is attending or who is booked on to our children's ballet Class who details are specified by the Parent or Carer on the Booking Form
   8. "Premises" means the premises where the tiny toes ballet Classes take place
   9. "Tiny toes ballet" means the Director of tiny toes ballet, as named on the Booking Form, the company or person with whom you have entered into this contract in respect of the provision of our children's ballet classes.
   10. "Term" means the agreed dates on the Booking Form and as described under “view classes” on the tiny toes ballet Website
   11. "Terms & Conditions" means the terms and conditions set out in this document and any special terms and conditions agreed in writing by Tiny toes ballet and the Parent
   12. "Website" means the website at www.tinytoesballet.co.uk

1. Acceptance
   1. All agreements and issues relating to the teaching of the Classes by Tiny toes ballet to the Participant and the ongoing communication with Teachers and the Director of tiny toes ballet are subject to the Terms & Conditions to the exclusion of all others.
   2. No variation or addition to the Terms & Conditions shall be binding unless agreed in writing by Tiny toes ballet and the Parent.
   3. These Terms & Conditions shall be deemed to be accepted by the Parent and the Carer once the box is ticked on the Booking Form and confirmation of payment of Fees has been received by Tiny toes ballet.
   4. Tiny toes ballet may cancel this contract at any time before the Participant commences a Term, for any reason whatsoever. Tiny toes ballet shall not be responsible for any loss or damage whatsoever arising from such cancellation but will refund Fees paid for the remaining Classes in the Term.

1. Confidentiality
   1. By agreeing to these Terms & Conditions the Parent and/or Carer agrees not to share any aspects of Tiny toes ballet programme with a third party who may be involved in a business that operates in the same market as Tiny toes ballet. The Parent and/or Carer will not be involved directly or indirectly with such a company.
   2. The Parent and/or Carer will not take, replicate or use any Tiny toes ballet material directly or indirectly for his/her own use or for use by any third party
   3. The Parent and/or Carer agree not to directly or indirectly be involved or interested in any business which competes with Tiny toes ballet while the participant is a pupil of Tiny toes ballet and for a period of one year thereafter.

1. Parent/Carer Obligation
   1. The Parent warrants that the information provided on the Booking Form is accurate and up to date in all respects at the point of booking. Any changes will be sent by the Parent and/or Carer to Tiny toes ballet immediately.
   2. It is the Parent and/or Carer’s responsibility to inform Tiny toes ballet of any special medical conditions at the point of booking. This includes behavioural disorders.
   3. The Participant and/or Parent and/or Carer must not attend any Class whilst suffering from any serious illness or contagious disease or anything similar thereto.
   4. During all Talent toes, Twinkle toes and Tip toes classes the Parent and/or Carer agrees and accepts the sole responsibility, general conduct and care for the Participant during the Class and whilst on the Premises.
   5. During all Talent toes, Twinkle toes and Tip toes classes tiny toes ballet does not allow the Parent and/or Carer to leave the Participant for any amount of time before, during or after a Class. Pupils in twirlers and spinners attend classes without a parent.
   6. Tiny toes ballet shall have the sole right to exclude the Participant and/or Parent and/or Carer either permanently or for such period as Tiny toes ballet shall (in its entire discretion) determine if deemed necessary for the safety and well being of other participants or parents or carers.
   7. To avoid overcrowding and shyness in class, one adult guardian only per child is allowed into the tiny toes ballet classroom (twirlers and spinners pupils attend class by themselves). We will be happy for you to bring spectators to the end of term Christmas, Easter and Summer presentation.
2. Limitation of liability
   1. The Parent and/or Carer agrees that any claim made against Tiny toes ballet will be made in writing within 30 days of the incident taking place and failure to report in writing within this time will negate any such claim.
   2. The maximum aggregate liability for Tiny toes ballet to the Participant, Parent and/or Carer will not exceed the Fees.
   3. Neither Tiny toes ballet nor any Teacher, assistant nor any employee, agent or other representative accepts responsibility in respect of loss, damage or expense incurred by a Participant, Parent and/or Carer arising directly or indirectly or in any way connected with the attendance of the Participant, Parent and/or Carer at Classes (or any Class) or any other act or omission on the part of Tiny toes ballet, it's Teachers, assistants, employees, agents and/or representatives.
   4. All warranties and conditions whether implied by statute or otherwise are excluded from this contract provided that nothing in this contract shall restrict or excluded liability for death or personal injury caused by the negligence of Tiny toes ballet, its Teachers, assistants, employees, agents and/or representatives or affects the statutory rights of the parent or Participant.
3. Fees & Payment
   1. The Parent shall pay the Fees for the Term to Tiny toes ballet prior to the Participant commencing a Term.
   2. The class fees are non-refundable unless authorisation has been given in which case the refund is at our discretion and each circumstance will be taken on its own merits. We would appreciate as much notice as possible if this should happen. In exceptional circumstances it may be necessary for the teacher to cancel a class. If this happens, you will be notified with as much notice as possible by phone. A full refund will be given.
   3. As soon as a course is booked and payment received, a confirmation will be sent via e-mail. This email will contain all relevant information about the booked course.

1. General
   1. By agreeing to these terms and conditions the Parent consents that the data provided (non-financial) can be shared within the Tiny toes ballet company.
   2. The Parent shall indemnify and keep indemnified Tiny toes ballet against all loss (including loss of profit), liability, cost and expenses which Tiny toes ballet may incur directly or indirectly as a consequence of any action or inaction of the Parent, Carer and/or Participant.
   3. Any notices to be sent by either party to the other shall be sent by pre-paid recorded delivery or hand delivered to the address of the relevant party and shall be deemed to have been received by the addressee within 48 hours of posting or immediately if hand delivered.
   4. The failure by either party to enforce at any time or for any period any one or more of the obligations arising under this contract shall not be a waiver of them or of the right at any time subsequently to enforce any or all of such obligations.
   5. These terms and conditions constitute the entire agreement between the parties hereto and supersedes prior agreements and understandings between the parties.
   6. This contract shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of these courts.

tiny toes ballet Uniform

Uniform for Twirlers and Spinners is mandatory. New pupils into these classes may attend for up to one month without this uniform, after this time pupils must wear our set uniform as follows;

Girls- Pink or Lavander Skirted leotard, Pink Ballet socks or tights, Pink Leather Ballet shoes.

Boys- Blue tiny toes t.shirt, Navy tiny toes shorts, White Ballet socks, Black Leather Ballet Shoes.

Our mandatory uniform can be viewed and purchased here Twirlers and Spinners - tiny toes ballet

Photographs and Recordings

Occasionally, we may take photographs or video recordings of the pupils attending a tiny toes ballet class or event. We will always inform parents first before we do this.

We may use these images in digital or physical marketing material such as FaceBook or Instagram reels, to show our classes in action. They may also be used in other printed publications that we produce, as well as on our website. Please let us know if you do not want your child to be included in these photographs or short recordings.

From time to time, our school may be visited by the media who will take photographs or film footage of a tiny toes event or other high profile event.  Pupils will often appear in these images, which may appear in local or national newspapers, or on televised news programmes. We will always ask permission from individual parents and carers we use this footage.